Ethical and Governance Frameworks for Ensuring Safe and Responsible Artificial Intelligence (AI) Development and Deployment in the Public Service

Richard Douglas Kamara

doi:10.55927/mijb.v1i1.3

Authors

Richard Douglas Kamara University of Johannesburg

DOI:

https://doi.org/10.55927/mijb.v1i1.3

Keywords:

Artificial Intelligence (AI); Public Service Delivery; Implementation Strategies; Socio-Economic Challenges; Citizen-Centric; Data-Driven Decisions

Abstract

Globally, public entities worldwide face significant service delivery challenges, particularly in underserved communities. These challenges include inadequate access to essential services such as water, electricity, sanitation, housing, and infrastructure. Governments worldwide are actively working towards enhancing service delivery and improving the quality of life for their citizens, and they are increasingly recognising the transformative potential of artificial intelligence (AI) technologies. Nevertheless, implementing artificial intelligence in public service brings forth significant ethical considerations and potential hazards. Basic understanding of ethical strategies and guidelines for implementing artificial intelligence in public service is still in its early stages of development. This paper delves into the potential risks and ethical considerations associated with implementing AI in public service, with a focus on transparency, fairness, accountability, privacy, and public trust. Extensive data was collected by conducting a thorough review of purposefully chosen written records, such as books, journal articles, and book chapters. The gathered information was examined using qualitative thematic data analysis techniques by studying existing ethical frameworks, governance models, and successful practices. The paper suggests approaches and principles for encouraging the ethical use of AI in public service, considering the legal, ethical, and governance factors relevant to various situations. The paper seeks to offer valuable insights and strategies for effectively utilising artificial intelligence (AI) in public service delivery, to enhance the ethical deployment of citizen-centric AI and ultimately improve service delivery in public entities.

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